Placing your orders is very simple with PrintShrimp. Simply log in to our portal, where you can upload your file, a long with your customer details.
Alternatively, if you have multiple orders, you can upload your order CSV from Etsy.
Due to our extensive network of printers, it depends on the country of fulfilment. In the UK, we typically use Royal Mail 48. We use USPS Standard shipping in the USA, and AusPost Standard shipping in Australia.
If sent before 12pm, your orders will be sent the same working day. If after 12pm, they may be processed the same day but will not reach postage collections until the day after. We do not print orders on weekends, but feel free to place your orders like normal and they will be picked up and processed first thing on Monday.
If anything goes wrong during shipping, we have you covered. All we need is proof of damage from your customer, and then we can send your customer a replacement completely free of charge. We will never have you out of pocket for something that is not your fault.
Once your orders have been processed, we will provide you with an invoice.
If you place your UK orders before 12pm, you can expect to receive the tracking the same working day. Tracking for the USA and Australia often arrives the next working day, largely due to different collection times and time zone differences. Tracking will always be uploaded to your portal as soon as we have it available.